Frequently Asked Questions (FAQ)
📦 Orders & Shipping
How long does shipping take?
Most orders are processed within 1 to 5 business days. After shipping, U.S. orders typically arrive within 7 to 15 business days.
How do I track my order?
As soon as your order ships, you'll receive an email with your tracking number.
Do you offer free shipping?
Yes! We offer FREE U.S. shipping on every order with no minimum purchase.
Do you ship internationally?
Yes. International shipping is available to many countries. Delivery times and customs fees vary by destination.
💖 Returns & Refunds
What is your return policy?
If your item arrives damaged, defective, or incorrect, contact us within 30 days at support@pinkafterdark.shop. If approved, we'll issue a replacement or full refund. No return shipment is required.
Can I exchange an item?
We do not offer traditional exchanges. If there's a problem with your order, contact us and we'll make it right.
What if my package arrives damaged?
Email us photos of the damaged item and packaging, along with your order number.
📏 Sizing
How do I choose the correct size?
Each product includes a size chart. We recommend checking measurements before placing your order.
What if I'm between sizes?
For a more comfortable fit, we generally recommend sizing up.
💳 Payments
What payment methods do you accept?
We accept major credit cards, Shop Pay, Apple Pay, Google Pay, PayPal, and other secure payment methods available at checkout.
Is my payment secure?
Absolutely. All payments are securely processed through Shopify.
🌙 About Pink After Dark
Where do your products ship from?
Many of our products are shipped directly from trusted fulfillment partners to help keep prices affordable while maintaining quality.
How can I contact you?
Email us anytime at support@pinkafterdark.shop.
🎁 Discounts & Promotions
Can I combine discount codes?
Only one discount code can be used per order unless otherwise stated.
Do you offer gift cards?
Gift cards are coming soon!